Why Good People Behave Badly at Work

Dr Catherine Sandler explains her Emotional Profiles Triangle, developed over 27 years' work as an executive coach. The EPT offers a compelling way to understand what happens when individuals and groups at work are triggered - often in the blink of an eye - into shifting from their most effective to their most dysfunctional selves. It provides powerful insights into why this happens, how to reduce the frequency of the 'neurological hijacks' that drive this phenomenon and how to help individuals to recover as quickly as possible. While the concept of Fight, Flight and Freeze is familiar, the book sheds light on each of these defensive states in a wholly new way, linking them to the individual's strengths, vulnerabilities and weaknesses and explaining the dynamics behind their triggered behaviour. This highly practical book will help the reader to identify their own 'emotional profile', manage their stress more effectively, reduce the risk of going into defensive mode and improve their ability to decode and manage the difficult behaviour of others.